Masana Energy Solutions HSS Customer Guide

Guidelines/Points for consideration – Leak/Spill from Bulk Tanks and Pump 1. In case of an incident, contact your Masana Accounts Manager or the Masana Call Centre as a matter of urgency 2. Where necessary, contact Masana Assets, HSSE or Logistics depending on the nature of the incident. 3. Keep a log for everything that you do from the first notification. 4. Depending on the situation a spill of less than 150 liters would not warrant calling out the fire department. Your judgement of the situation should be influenced by the possible consequences or likelihood of the spill igniting. 5. In some situations, containment is more important than preventing ignition. 6. Should watercourses be contaminated or there is a risk of contamination thereof, contact the local municipality or Department of Water Affairs. 7. Ensure that your Masana Account Manager is regularly updated on the situation. 8. If the situation is serious a site control center may be established by Masana 9. Do not talk to the press. Refer all communication with the press but refer all incidents related to Masana installations toMasana Petroleum Solutions. 10. Refer to the product Material Safety Data Sheet for specific emergency information Guidelines/Points for consideration – Fire – Bulk Fuel Tanks 1. In case of a fire incident, contact your local Fire Department as a matter of urgency 2. Contact Masana Call Centre 3. Where necessary, contact MasanaAssets, HSSE or Logistics Department 4. Keep a log for everything that you do from the first notification. 5. Depending on the situation, a major fire may require the evacuation of neighboring sites. Your judgement of the situation should be influenced by the possible consequences or likelihood of the fire igniting other tanks or spreading to neighborhood. 6. Where burning fuel is flowing down a watercourse, containment of the surfacelayers should be attempted 7. Should watercourses be contaminated or there is a risk of contamination, contact the local municipality or Department of water Affairs. 8. Ensure that your Masana Account Manager is regularly updated on the situation. 9. If the situation is serious a site control center may be established by Masana 10. Do not talk to the press. Refer all communication with the press but refer all incidents related to Masana installations to Masana PetroleumSolutions. 11. Refer to the product Material Safety Data Sheet for specific emergency information Guidelines/Points for consideration – Suspected Product Contamination 1. STOP REFUELLINGTHE VEHICLES WITHTHEPRODUCT FROM THE SUSPECTED CONTAMINATEDPRODUCT 2. Call Masana Call Center as a matter of urgency 3. Do not talk to the press on the matter. Refer all communication with the press around suspected contamination to Masana PetroleumSolutions EMERGENCY GUIDELINES